SierraVistaRecruiter
the smart solution for Sierra Vista jobs

Customer Service Representative

Company: Teleperformance
Location: Sierra Vista
Posted on: January 7, 2019

Job Description:

Customer Service Representative Job Summary Position Overview:Customer Service Representative will help support Teleperformance s client campaign. The successful candidate will answer calls from cardholders to respond to a variety of service related inquiries. Candidates may also mitigate business losses by investigating and analyzing Fraud Alerts to identify potential Fraud calls or answer calls from cardholders to validate suspected fraudulent transactions. Provide top quality service to cardholders of the account/program. Attend to customer queries, concerns and issues regarding disputed fraudulent transactions and submits accurate data/reports on Fraud cases. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry.Duties/Responsibilities Specific Responsibilities May Include:Support a variety of customer service related functions in call center environmentProvide the highest level of customer support when responding to balance inquiries, investigating card declination's, processing card activation's, etc.Act as a team player, interacting with fellow CSR s and contributing to team cohesion. Support the Team Leader in all initiatives aimed at driving individual/team performance and attaining individual/team goals. Participate in team evaluations as scheduled by the Team Leader to identify reasons behind actual performance.Monitor one's own performance against established metrics and ensures attainment of these metrics to affect overall account/program success. Solicit feedback from fellow CSR s and the Team Leader on how to improve current performance.Maintain ownership and accountability for one's performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seek out increased work activities that intend to hone skills competencies and work behaviors and prepares oneself for high abilities. Qualifications: Required Experience, Skills & Competencies:Minimum 2 years of exceptional customer service and interpersonal skills, consistently driving positive customer experiences in a non-scripted environment 2 years of demonstrated multi-tasking skills and attention to detailTime management, analytical, problem solving and decision-making skillsReceptive to and able to appropriately incorporate feedback to continuously improve Understanding of and ability to articulate call center expectations/objectives Strong verbal/written communications skills Proficient in MS Office Applications (i.e. Excel, MS Word, etc...)Ability to type a minimum of 35 WPMPreferred Experience, Skills & Competencies:3+ years of exceptional customer service and interpersonal skills, consistently driving positive customer experiences in a non-scripted environment 1 year previous Call Center experience1 year previous Financial/Bankcard experience Associated topics: agente de servicio al cliente, answer, call center representative, call center specialist, client service, customer service associate, internship, rep, representative, support

Keywords: Teleperformance, Sierra Vista , Customer Service Representative, Sales , Sierra Vista, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Worksite Sales Specialist
Description: Worksite Sales Specialist JOB DESCRIPTION: Washington National Insurance Company's largest American marketing partner, PMA USA, is looking for the right individuals who have the desire to earn a good (more...)
Company: Performance Matters Associates
Location: Tucson
Posted on: 01/17/2019

Up To $28/Hour For B2B Telemarketers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Tucson
Posted on: 01/20/2019

Driver - Customer Sales Distributor
Description: Description At Schwan's Company, we are driven to bring our customers delicious foods and reliable services. That's how we grew from a one-man-and-a-truck delivery business in rural Minnesota to a multibillion-dollar (more...)
Company: Schwan's Company
Location: Tucson
Posted on: 01/17/2019


Sales Associate - Apparel
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Tucson
Posted on: 01/18/2019

Director Of Sales
Description: Location: US-AZ-Tucson of Openings: 1Category: Sales/MarketingPosition Type: Regular Full-TimeFLSA Status: ExemptAbout Us br br Welcome to one of Arizona's most beloved resorts: The Westin La Paloma (more...)
Company: Hiring Companies
Location: Tucson
Posted on: 01/16/2019

National Residual Income @4JoeQ.com Medical Sales experienced=+ inexperienced is OK
Description: Medical Sales Reps, look 4JoeQ.com for nationwide residual income, with experience you may not work after you share some basics with your 2 primary care accounts you will
Company: Joseph Quinn
Location: Oro Valley
Posted on: 01/18/2019

Group Sales Manager
Description: Group Sales Manager Location: US-AZ-Tucson of Openings: 1Category: Sales/MarketingPosition Type: Regular Full-TimeFLSA Status: ExemptAbout UsWelcome to one of Arizona's most beloved resorts: The Westin (more...)
Company: THE WESTIN LA PALOMA RESORT &
Location: Tucson
Posted on: 01/16/2019

Call Center Agent
Description: Call Center Agent Teleperformance is now hiring Customer Care Professionals in the Sierra Vista, AZ area Teleperformance is a
Company: Teleperformance
Location: Sierra Vista
Posted on: 01/17/2019

Life Insurance Agent (Remote) - Free Leads / New Agent Bonus!
Description: Life Insurance Agent Remote - Free Leads / New Agent Bonus Job Title Life Insurance Agent Remote - Free leads / New agent bonus Company ASSURANCE Location Casper, WY Salary 50,000.00 - 125,000.00 (more...)
Company: Assurance
Location: Sierra Vista
Posted on: 01/17/2019

New Truck Sales Rep
Description: Rush Truck Centers opens the door to the world of opportunity. We are a multibillion dollar solutions provider to the commercial vehicle industry with the largest network of commercial vehicle dealerships (more...)
Company: Rush Enterprises
Location: Tucson
Posted on: 01/20/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Sierra Vista RSS job feeds