Customer Service Rep (Call Center) (Sierra Vista,AZ)

Company: Teleperformance
Location: Sierra Vista
Posted on: January 3, 2020

Job Description:

Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions."We are excited to have you join our Teleperformance family! As a way to say thank you, we are offering you a $500 sign-on bonus*. We look forward to meeting with you soon!"About the CompanyTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.Primary Duties, Responsibilities and Requirements

• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Troubleshoot equipment and system problems
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required and as assigned by supervisor or manager
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price planQualifications
  • 6 months Call Center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills consistent with North American Business standards
  • Must have availability to work various shifts influenced by current business needs.
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
  • Ability to understand and empathize with customer's issues.Teleperformance is an Equal Opportunity Employer Associated topics: associate, call center, csr, customer care representative, internship, platform support, system support, technical assistant, telephone, tsr

Keywords: Teleperformance, Sierra Vista , Customer Service Rep (Call Center) (Sierra Vista,AZ), Sales , Sierra Vista, Arizona