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Tier II Desktop Support Administrator/Technician

Company: Nemean Solutions
Location: Sierra Vista
Posted on: January 22, 2023

Job Description:

Nemean Solutions is seeking a fully qualified Tier II Desktop Support Administrator/Technician. Work is located at Fort Huachuca, near lovely Sierra Vista, AZ. THIS IS A CURRENT CONTRACT Key Tasks:Candidate will serve as a Tier II Desktop Support Administrator/Technician performing primary Tier II Desktop and Customer Service support functions such as, but not limited to trouble shooting and repair of Desktops, Laptops, Thin Clients, MFDs/ Printers, Blackberries, Baseline and Above Baseline software applications, and IAVA (Information Assurance Vulnerability Alert) patch management for the Fort Huachuca DHR end-user community. Ensure the rigorous application and deployment of IAVAs, bulletins, updates and patches as defined by the Fort Huachuca Network Enterprise Center's Cyber Security Department. General IT Support Services - Customer-centric services are intended to last from "first contact" to closure of a project, task, service request or incident.Proficiencies:

Manage the functionality and efficiency of a computer groups operating on one or more operating systems.Maintains the integrity and security of severs, physical office location, and systems.Establish system and service accounts.Process, track, and manage account documents.Maintain system documentation.Interact with users and evaluate vendor products.Track hardware and software, coordinate installation and provide backup recovery.Develop and monitor policies and standards for computer resource allocation.Coordinate and participate in meetings and professional briefings (as requested).Develop and implement testing strategies and document results.Provide advice and training for end-users.Maintain current knowledge of assigned relevant technologies.Participate in special projects (as requested).Experience:
Tier II Desktop Support Administrator/Technician, a minimum of 2 years of related experience in systems administration and analysis.Provide guidance and leadership for the customer.
Minimum of 2 years experience Virtualization (VMware) troubleshooting, repairing, and managing "Thin" applications, clients, and physical infrastructure services and devices to include their integration within the virtual environment.Expert knowledge of Windows 10 Operating Systems to include image deployment.Minimum of 2 years experience with ITSM (Remedy)."Resolving trouble tickets."Experience with VDI.Must Have Requirements:
Security+ certification.Computing Environment "CE" certification. (Preferred-Windows 10)Current DoD Secret Security Clearance.Nemean Solutions is a SBA certified 8(a) company headquartered in Sierra Vista, AZ and near the customer location. You will have direct access to the corporate leadership and will have our full support in accomplishing this important mission for our customer. We are an equal opportunity employer and committed to providing a professional and safe work environment, with a wonderful team. We hope you join us and be part of the pride.

Job Posted by ApplicantPro

Keywords: Nemean Solutions, Sierra Vista , Tier II Desktop Support Administrator/Technician, Professions , Sierra Vista, Arizona

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