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Customer Support Analyst

Company: Summit Technologies
Location: Sierra Vista
Posted on: September 15, 2020

Job Description:

Summit Technologies, Inc. has an immediate available position for a Customer Support Analyst in Ft. Huachuca, AZ. In this position, a successful candidate will support the U.S Army Training and Doctrine Command (TRADOC). You will provide customer support using collaboration tools and hosting events and training. This full-time on-site position requires the ability to obtain DoD Top SecretSCI clearance but requires a minimum of a DoD Secret Clearance to start. Responsibilities Provide high quality customer support and training with collaboration tools to ensure the customers are familiar with the innerworkings of SharePoint tools, Blackboard, collaboration sites, and understand the functionality of products. Provide knowledge management support to the customer. Schedule, set up, coordinate, and provide technical support to conference calling. Draft, format and edit publications, reports, procedural and instructional handbooks, correspondence to ensure clarity of content, consistency and accuracy. Coordinate with IT Helpdesk to ensure employees have proper access to SharePoint sites and tools. Participate in meetings and briefings, take notes and publish meeting minutes. Prepare presentations, correspondence, and statistical reports. Actively participate in product design reviews. Develop documentation, flowcharts, layouts, diagrams, and charts as needed. Experience Requirements 4 years of total work experience, with at least 1-year of customer support or service. A commitment to continuous learning. Proficient with MS Office (Excel, PowerPoint and Word). Experience with supporting collaboration sites a plus. Good communication skills (verbal and written). Ability to complete assigned tasks with minimal supervision. Multitasking, organizational and customer service skills. Problem solving skills and the ability to work effectively as a team player. Education Training Requirements Bachelor's Degree or an equivalent combination of education and experience. Clearance Requirement This position requires the ability to obtain a DoD Top SecretSCI clearance but allows a minimum of a DoD Secret Clearance to start. Location Fort Huachuca, AZ Compensation Benefits There will be competitive salary offer. Benefits Summit Technologies offers a variety of benefits, including, medical, dental, short- and long-term disability insurances 401(k) retirement plan, paid holidays and time off. Summit Technologies Inc. appreciates your interest. We will contact the best prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. Summit Technologies is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, protected veteran status, or disability status.

Keywords: Summit Technologies, Sierra Vista , Customer Support Analyst, Professions , Sierra Vista, Arizona

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