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Field Engineering Specialist

Company: HTG Molecular Diagnostics
Location: Tucson
Posted on: September 22, 2019

Job Description:

Field Engineering Specialist – Remote (East Coast Region) Essential Functions Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Evaluate and approve operational quality of system equipment Documents and addresses customer complaints following FDA guidelines. Ensure field service reports are closed in a timely manner. Support the Operations team in build & test of instrument sub-assemblies and instruments. Review, follow, and update documentation for build and service of instruments- Service Procedures, Manufacturing Work Instructions, etc. Facilitate, coordinate, or conduct technical training as needed. On-call support may be required. Service internal equipment and maintain service procedures when not travelling to customer sites. Minimum Qualifications: Education: BS in Biomedical Engineering, Mechanical Engineering, or related. Combination of education and/or experience can be substituted for the degree. Knowledge, Skills and Abilities: Must be proficient with the design, operation, and test of electromechanical equipment. Tucson based but able to travel to customer sites up to 25% of time traveling to customer sites. Experience with IVD equipment desired. Experience with FDA regulations preferred. Possess good communication, organizational, logical thinking skills and presentation skills. Ability to diagnose, investigate and solve complex problems and be able to work under pressure to meet tight deadlines when required. Ability to communicate unfamiliar ideas and solutions easily to users with little or no technical knowledge. Physical Requirements/Environment Some weekend and evening work may be required in order to meet deadlines. Work is indoors in a seasonally heated and air-conditioned environment.  The position is primarily sedentary but, requires the ability to move objects weighing up to 50 lbs. About HTG:  Headquartered in Tucson, Arizona, we are a provider of instruments and reagents for molecular profiling applications.  Our mission is to empower precision medicine at the local level.  In 2013, we commercialized our Edge instrument platform and a portfolio of RNA assays that leverage HTG’s proprietary nuclease protection chemistry.  Our Edge system capabilities have been expanded to fully automate sample and targeted library preparation for next-generation sequencing. HTG offers competitive salaries and a generous benefits package including medical, dental, and vision plans, as well as short-term & long-term disability, life insurance, an employee stock purchase plan, and a 401K plan. Additional information about us is available at www.htgmolecular.com . About Tucson, Arizona: Headquartered in Tucson, Arizona, we are a provider of instruments and reagents for molecular profiling applications.  Our mission is to empower precision medicine at the local level.  In 2013, we commercialized our Edge instrument platform and a portfolio of RNA assays that leverage HTG’s proprietary nuclease protection chemistry.  Our Edge system capabilities have been expanded to fully automate sample and targeted library preparation for next-generation sequencing.

Keywords: HTG Molecular Diagnostics, Sierra Vista , Field Engineering Specialist, Other , Tucson, Arizona

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