Senior Customer Service Representative
Company: Liberty Utilities
Location: Sierra Vista
Posted on: November 16, 2022
Senior Customer Service Representative
Sierra Vista, AZ, US, 85635
Our purpose is sustaining energy and water for life, and it is
demonstrated in everything we do as a business, and as an employee
At Liberty, we hire passionate people who care about doing the
right thing for our customers. We are entrepreneurial, creative,
and outcome-focused. Here, your natural talent and achievements
will flourish in an inclusive environment of teamwork, trust and
continuous learning. We are always pursuing excellence to exceed
our ambitions goals, rewarding both the goal outcome and how we
Performs customer service duties to include handling complex
customer situations. Setting up new customer accounts. Applying
deposits and posting charges to customer accounts and collection
efforts and reports.
- Review applications, collecting deposits, posting establishment
fees, coding accounts and tracking new services. Reviewing services
for high, low or zero usage and scheduling work orders as
warranted. Generates monthly invoices.
- Monitor front desk personnel and assist front desk as back up
for phones, payments, sign-ins, etc. when necessary. Assist with
more difficult customer issues.
- Provide assistance to Operations Manager handling construction
water contracts, assigning hydrant meters, scheduling relocations,
applying deposits, posting charges and tracking unauthorized
- Process new service applications and maintaining customer
records. Processing finalized accounts.
- Schedule and follow up on payment arrangements for delinquent
accounts. Coordinate disconnections for nonpayment and schedule
- Perform other duties as assigned.
Education and Experience
- Requires a high school diploma or equivalent
- AA degree in business or social sciences or other related
- Requires a minimum of three years increasingly complex clerical
experience in office operations and practices
- Valid state driver's license
Algonquin Power & Utilities Corp. is a growing renewable energy and
utility company with over $15 billion of assets across North
America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering
commitment to delivering clean energy and water solutions. Our
rapid growth has led both our regulated utility services and
renewable energy business groups into different geographies and
commodities, but our purpose remains unchanged - Sustaining Energy
and Water for Life.
Through our operating business (Liberty), we provide regulated
electricity, water, and natural gas utility services to over 1
million customer connections, primarily in North America. And, our
growing portfolio of clean, renewable wind, solar, hydro and
thermal power generation facilities represent over 3 GW of
renewable generation capacity in operation and under
With our robust, diversified, and growing presence in communities
across North America and internationally, we are continually
demonstrating our "Think Global, Act Local" business model.
What we offer
Company funded Pension program
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
We are focused on building a diverse and inclusive workforce. If
you are excited about this role and are not certain you meet the
all the qualification requirements, we encourage you to apply to
further investigate the opportunity.
We are an equal opportunity employer and value each person's unique
background, diversity, experiences, perspectives and talents. Full
participation of all employees in a safe, healthy and respectful
environment is key to individual and company success. We are
committed to fully utilizing the abilities of all of our employees
and expect each of our employees to honor this commitment in their
Nearest Major Market: Sierra Vista
Keywords: Liberty Utilities, Sierra Vista , Senior Customer Service Representative, Other , Sierra Vista, Arizona
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