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Senior Customer Service Representative

Company: Liberty Utilities
Location: Sierra Vista
Posted on: November 16, 2022

Job Description:

Senior Customer Service Representative

Sierra Vista, AZ, US, 85635

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

Performs customer service duties to include handling complex customer situations. Setting up new customer accounts. Applying deposits and posting charges to customer accounts and collection efforts and reports.

Accountabilities

  • Review applications, collecting deposits, posting establishment fees, coding accounts and tracking new services. Reviewing services for high, low or zero usage and scheduling work orders as warranted. Generates monthly invoices.
  • Monitor front desk personnel and assist front desk as back up for phones, payments, sign-ins, etc. when necessary. Assist with more difficult customer issues.
  • Provide assistance to Operations Manager handling construction water contracts, assigning hydrant meters, scheduling relocations, applying deposits, posting charges and tracking unauthorized usage.
  • Process new service applications and maintaining customer records. Processing finalized accounts.
  • Schedule and follow up on payment arrangements for delinquent accounts. Coordinate disconnections for nonpayment and schedule reconnects.
  • Perform other duties as assigned.
    Education and Experience

    • Requires a high school diploma or equivalent
    • AA degree in business or social sciences or other related courses, preferred.
    • Requires a minimum of three years increasingly complex clerical experience in office operations and practices
    • Valid state driver's license
      Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

      For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.

      Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

      With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global, Act Local" business model.

      What we offer

      Company funded Pension program

      401k with Company match

      Full insurance benefits (health/dental/vision/life)

      Collaborative environment with a genuine flexible working policy

      Share purchase/match plan

      Defined Contribution savings plan

      Top Talent Program

      Volunteer paid days off

      Employee Assistance Program

      Achievement fund

      We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

      We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

      Nearest Major Market: Sierra Vista

Keywords: Liberty Utilities, Sierra Vista , Senior Customer Service Representative, Other , Sierra Vista, Arizona

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