NETCOM G6 Desktop/Application Support

Company: Exeter Government Services
Location: Sierra Vista
Posted on: January 15, 2020

Job Description:

NETCOM G6 Desktop/Application Support Specialist - Senior

Exeter Government Services is seeking an experienced Senior-level Desktop/Application Support Specialist to provide successful performance in supporting the United States Army Network Enterprise Technology Command (NETCOM). Support primarily be required in the NETCOM Headquarters, at Fort Huachuca, AZ. NETCOM is the Army Enterprise network (DoDIN) operations and services provider, executing full-spectrum cyber operations and attaining information superiority, and achieving an integrated network enterprise across the Joint, Interagency, Intergovernmental, and Multinational (JIIM) domains.

The Desktop/Application Support Specialist provides desktop support to the NETCOM user population. They provide technical assistance and resolution; configures, installs, and troubleshoots computer hardware, software, and peripheral devices in a network environment. Works with the Fort Huachuca Network Enterprise Center (NEC) and provide the reimage of Non-classified Internet Protocol (IP) Router Network (NIPRNet) computers in accordance with approved Army baseline. They also ensure the approved and updated Army software, firmware and drives are properly installed and Security Technical Implementation Guide (STIG). The Desktop/Application Support Specialist provides support to end-users for PC, server, mainframe applications, and hardware. Handles problems that help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Requirements:

The Desktop/Application Support Specialist will have:

IA Certification Level IAT II

IT Level II

Computing Environment Certifications

TOP SECRET/SCI Clearance, with T5 Investigation

Bachelor s degree in a technical discipline or equivalent years of work experience

At least 10 years relevant work experience

Qualifications:

Experience providing Desktop/Application support in similar work environments (NIPR, SIPR)

Experience working at a Tier 3 and higher level

Experience interfacing with network, systems, and software engineers to resolve issues

Experience working with Network Enterprise Centers

Experience using imaging software

Excellent verbal and written communication skills; ability to clearly articulate complex technical issues

Demonstrated initiative, sound judgment, and ability to work independently and as a team player.

Excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space

Preference in hiring will be given to incumbent NETCOM G6 personnel.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Keywords: Exeter Government Services, Sierra Vista , NETCOM G6 Desktop/Application Support, Other , Sierra Vista, Arizona