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Information Technology Infrastructure Library (ITIL) Subject Matter Expert - Senior

Company: S4inc
Location: Sierra Vista
Posted on: March 26, 2019

Job Description:

Job Title: Information Technology Infrastructure Library (ITIL) Subject Matter Expert - Senior

Location: Fort Huachuca, AZ

Clearance: Active/current Secret

Please note that you must be a US citizen to apply to this job posting

Certification: Current ITIL Expert or higher

Training: IT Level 3 is required

Education: Bachelor's degree desired, or experience in lieu of degree

Experience: 6+ years

Schedule: Monday Friday and on-call as needed

LCAT: Technology Infrastructure Library (ITIL) Subject Matter Expert - Senior

Requisition: AZ18016



Position Description:

The ITIL Senior SME will provide ITIL infrastructure subject matter expertise to develop, improve, integrate, measure, and report on operational processes and comply with ITIL processes IAW the most current version of ITIL. This position will require an active DoD Secret security clearance; we are unable to consider candidates not cleared at this level. Develop and provide a monthly workload report to the COR detailing ITIL, matrixed, and functional categories support. Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation. At a minimum, the documentation shall include goals, purpose, scope, logical and physical process flows, roles and responsibilities (RACI), key process activities and tasks, inputs, outputs, process measures, and reporting requirements.

Ensure ITIL training is conducted and facilitate knowledge transfer among Contractor and Government personnel. Verify that services and service levels are of value to the customer and that services meet agreed to needs.



Job Duties:

* Apply ITIL best practices to support mission services as prescribed by these ITIL Lifecycles: Service Design, Service Transition, Service Operations, and Continual Service Improvement. Typical daily duties include:

* Provide ITIL plans and SOPs IAW the deliverable schedule.

* Develop, improve, integrate, measure, and report on operational processes. Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation. At a minimum, the documentation shall include goals, purpose, scope, logical and physical process flows, roles and responsibilities (RACI), key process activities and tasks, inputs, outputs, process measures, and reporting requirements. Assist in oversight of organizational design & transformation. Utilize appropriate frameworks and models in the development of tailored material for decision-making purposes that



Skills:

* Ability to ensure that all aspects of the USARCC-C PWS 5.8 are met.

* Ability to assist with transforming USARCC-C to an ITIL mindset that will ensure continuous process improvement is practiced and followed.

* Ability to provide guidance to multiple ITIL SMEs supporting this contract.



Qualifications:

* Current/active Secret clearance is required

* Current ITIL Expert certification or higher

* BS degree or hands on experience in lieu of a degree

* 6+ years of job related experience

* Ability to work on-call as needed





To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.



S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times



If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com

Keywords: S4inc, Sierra Vista , Information Technology Infrastructure Library (ITIL) Subject Matter Expert - Senior, IT / Software / Systems , Sierra Vista, Arizona

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