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Senior Computer Network Defense Subject Matter Expert

Company: TekSynap
Location: Sierra Vista
Posted on: November 19, 2022

Job Description:


  • Manage and maintain applications such as Remedy/ITSM 9.1, Apache (Windows based), and NETCOOL (UNIX based) for an enterprise service provider
  • Ensure application configuration compliance with DoD and Army regulations
  • Document technical troubleshooting efforts
  • Effectively troubleshoot complex technical issues
  • Gather/document/analyze enhancement requests
  • Evaluate/assess fit between requirements and Remedy application suite capabilities in support of department's philosophy of using standard out-of-the-box functionality, minimizing customizations where possible
  • Perform risk identification, assessment, remediation and performance tuning
  • Conduct user training for IT/Business as required
  • Create all necessary documentation/SOPs, training material and user guides
  • Stay current on emerging tools, techniques and technologies; Maintain skills/capabilities through education/training/hands-on experiences
  • Contribute to customization, configuration, upgrade and further integration of the Enterprise Monitoring and Management system, specifically using IBM/Tivoli (NETCOOL) core products Omnibus, Impact
  • Supervise efficient application of various window patches and security controls
  • Install and configure various commercial products on window operating systems
  • Supervise system software processor and prepare upgrade strategies for storage
  • Coordinate with various groups and perform troubleshooting on all production problems and provide resolution
  • Perform research on system technology and provide resolution to complex issues for processes
  • Perform other duties as assignedREQUIRED QUALIFICATIONS
    • Active SECRET clearance.
    • Bachelor's degree with 10+ years' experience or Master's degree with 12+ years' experience in related field.
    • One year of hands-on Windows system administration
    • An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required
    • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
    • One of the below BMC requirements within 180 days of hire
    • BMC Helix ITSM - AR System 19.x: Fundamentals Administering
    • BMC Remedy Asset Management 19.x: Using training
    • BMC Remedy Change Management 19.x: Using training
    • BMC Remedy IT Service Management 19.x: Administering training
    • BMC Remedy Knowledge Management 19.x training
    • BMC Atrium CMDB 19.x Administering training
    • BMC Service Request Management 19.x training
    • Remedy AR System 9.1: Concepts (WBT)
    • Be a self-motivated system administrator to provide enterprise server support for the Army in a fast paced and demanding environment
    • Demonstrate initiative and be results oriented with flexibility and tenacity
    • Ability to create and/or modify scripts (batch, PowerShell)
    • Knowledge of networking concepts
    • Ability to research and develop creative solutions to unique problems
    • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
    • Ability to work in a dynamic cross-organizational team environment
    • Strong dedication to provide quality customer service
    • Effective problem-solving skills and inherent decision-making ability
    • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
    • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project managerPREFERRED QUALIFICATIONS
      • Fluency in a foreign language is desirable, but not requiredWe are seeking a Senior Computer Network Defense Subject Matter Expert to join our team supporting Regional Cyber Command - CONUS at Fort Huachuca, AZ. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at Apply now to explore jobs with us! The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.COMPETENCIES
        • Establish Focus
        • Change Management
        • Develop Others
        • Oral Communication
        • Written Communication
        • Interpersonal Awareness
        • Build Relationships
        • Analytical Thinking
        • Conceptual Thinking
        • Strategic Thinking
        • Technical Expertise
        • Initiative
        • Foster Innovation
        • Results Oriented
        • Teamwork
        • Customer ServiceWORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
          • Location: Sierra Vista, AZ/Fort Huachuca, AZ
          • Type of environment: Office
          • Noise level: Medium - High
          • Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
          • Amount of Travel: Less than 10%PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCEU.S. CitizenActive Secret clearanceOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.ID: 2021-2632 External Company URL:

Keywords: TekSynap, Sierra Vista , Senior Computer Network Defense Subject Matter Expert, IT / Software / Systems , Sierra Vista, Arizona

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