SierraVistaRecruiter Since 2001
the smart solution for Sierra Vista jobs

Customer Service Rep (Call Center) (Sierra Vista,AZ)

Company: Teleperformance
Location: Sierra Vista
Posted on: August 11, 2019

Job Description:

Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.
About the Company
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.
Primary Duties, Responsibilities and Requirements

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan Qualifications
    • 6 months Call Center experience preferred
    • Must be 18 years old
    • Type 25 wpm
    • High School Graduate or GED
    • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
    • Logical problem solving skills and ability to multi-task
    • Proven oral and written communication skills consistent with North American Business standards
    • Must have availability to work various shifts influenced by current business needs.
    • Ability to use Windows operating systems and navigate between various windows
    • Ability to work under pressure
    • Continuously demonstrate a high sense of urgency
    • Must have a keen sense of attention to detail, taking the initiative.
    • Must be able to pass a Federal Background Check and Drug testing
    • Possess a high level of Professionalism
    • Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
    • Ability to understand and empathize with customer's issues.Teleperformance is an Equal Opportunity Employer

      Associated topics: agente de servicio al cliente, answer, call center, clerk, client service, customer care, intern, product support, representative, technical support

Keywords: Teleperformance, Sierra Vista , Customer Service Rep (Call Center) (Sierra Vista,AZ), Hospitality & Tourism , Sierra Vista, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Signature Grill - Dining Room Attendant - JW Marriott Tucson Starr Pass Resort & Spa (180012DN)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify (more...)
Company: Marriott International
Location: Tucson
Posted on: 08/19/2019

Pastry Cook II - The Ritz-Carlton - (19107649)
Description: Pastry Cook II At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with (more...)
Company: Marriott International
Location: Oro Valley
Posted on: 08/19/2019

Specialty Chef Ritz Carlton Dove Mountain - The Ritz-Carlton (19074038)
Description: Specialty Chef Ritz Carlton Dove Mountain At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with (more...)
Company: Marriot International
Location: Oro Valley
Posted on: 08/19/2019


Customer Service Representative
Description: Company DescriptionSince our founding in 1979, Money Mart Financial Services has been committed to our mission of serving our customers with straightforward, relevant products that meet their evolving (more...)
Company: Money Mart Financial Services
Location: Tucson
Posted on: 08/20/2019

Housekeeping Attendant - The Ritz-Carlton - (19096938)
Description: Housekeeping Attendant At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International, Inc.
Location: Oro Valley
Posted on: 08/20/2019

Signature Grill & Plunge Kitchen Cook - JW Marriott Tucson Starr Pass Resort & Spa - (190012O3)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than (more...)
Company: Marriott International
Location: Oro Valley
Posted on: 08/20/2019

Coffee Bar Attendant (Barista) - Marriott Hotels - (19110606)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than (more...)
Company: Marriott International, Inc.
Location: Oro Valley
Posted on: 08/19/2019

Specialty Chef Ritz Carlton Dove Mountain - The Ritz-Carlton (19074038)
Description: Specialty Chef Ritz Carlton Dove Mountain At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with (more...)
Company: Marriot International
Location: Tucson
Posted on: 08/20/2019

Postmates Delivery Driver (Supplement Your Income)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Sierra Vista
Posted on: 08/20/2019

Postmates Delivery Driver (No Experience Needed)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Tucson
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Sierra Vista RSS job feeds