SierraVistaRecruiter Since 2001
the smart solution for Sierra Vista jobs

Customer Service Rep (Call Center) (Sierra Vista,AZ)

Company: Teleperformance
Location: Sierra Vista
Posted on: July 12, 2019

Job Description:

Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.
About the Company
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.
Primary Duties, Responsibilities and Requirements

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan Qualifications
    • 6 months Call Center experience preferred
    • Must be 18 years old
    • Type 25 wpm
    • High School Graduate or GED
    • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
    • Logical problem solving skills and ability to multi-task
    • Proven oral and written communication skills consistent with North American Business standards
    • Must have availability to work various shifts influenced by current business needs.
    • Ability to use Windows operating systems and navigate between various windows
    • Ability to work under pressure
    • Continuously demonstrate a high sense of urgency
    • Must have a keen sense of attention to detail, taking the initiative.
    • Must be able to pass a Federal Background Check and Drug testing
    • Possess a high level of Professionalism
    • Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
    • Ability to understand and empathize with customer's issues.Teleperformance is an Equal Opportunity Employer

      Associated topics: agent, call center, client service, customer care representative, customer service associate, customer service representative, customer service specialist, internship, representative, technical support

Keywords: Teleperformance, Sierra Vista , Customer Service Rep (Call Center) (Sierra Vista,AZ), Hospitality & Tourism , Sierra Vista, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Housekeeping Attendant - The Ritz-Carlton - (19096938)
Description: Housekeeping Attendant At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International, Inc.
Location: Oro Valley
Posted on: 07/20/2019

Signature Grill and Plunge Station Attendant - JW Marriott Tucson Starr Pass Resort & Spa - (19001C5
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand with more than (more...)
Company: Marriott International, Inc.
Location: Oro Valley
Posted on: 07/20/2019

Tax Professional
Description: br Tax Professional br Seeking experienced seasonal Tax Preparers eager to serve clients with diverse tax needs, generate business growth, and advance their tax knowledge. br We offer competitive (more...)
Company: H&R BLOCK
Location: Tucson
Posted on: 07/20/2019


Retail Security Officer
Description: OverviewWe are North America s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are (more...)
Company: Allied Universal
Location: Tucson
Posted on: 07/20/2019

Cook III-Cayton's - Ritz-Carlton, Dove Mt Golf (17001L5L)
Description: Cook III-Cayton 039 s We make stories like this possible every day. Whether were helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, were proud to welcome (more...)
Company: Marriott
Location: Oro Valley
Posted on: 07/20/2019

Server-Catalina BBQ Co. - Marriott Hotels - (19097463)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than (more...)
Company: Marriott International, Inc.
Location: Tucson
Posted on: 07/20/2019

Customer Service telecommute
Description: National Health Benefits company looking for bright, intelligent people for positions as a Health Programs Benefits Specialist. Must have Internet access, and be available at least 10-15 hours a week. (more...)
Company: TC Enterprises
Location: Tucson
Posted on: 07/20/2019

Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Tucson
Posted on: 07/20/2019

On-Call Concierge
Description: Title: On-Call Concierge AZ FLSA Status: Non-exempt Best Upon Request Corporate Inc., headquartered in Cincinnati, Ohio, is a national provider of on-site concierge services as an employee benefit to (more...)
Company: Best Upon Request
Location: Tucson
Posted on: 07/20/2019

Cook
Description: Overview br br The Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The Cook always (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Tucson
Posted on: 07/20/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Sierra Vista RSS job feeds