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Customer Service Rep (Call Center) (Sierra Vista,AZ)

Company: Teleperformance
Location: Sierra Vista
Posted on: June 4, 2019

Job Description:

Customer Service Rep (Call Center) (Sierra Vista,AZ) Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions. About the Company Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Primary Duties, Responsibilities and RequirementsResponsible for all customer inquiries and questionsProvide excellent customer service at all timesFollow up to customer inquiries by taking specific action in a timely mannerTroubleshoot equipment and system problemsProblem solve to help customers resolve issues on first callEnters data from customers into various software programsAppropriately communicate with upset customers to resolve their inquiriesThrives as a team player in a fast-paced, high-energy, change-oriented environmentParticipates in additional training courses when neededPerforms other related duties and assignments as required and as assigned by supervisor or managerExercise retention efforts when appropriateIdentify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan Qualifications6 months Call Center experience preferredMust be 18 years oldType 25 wpmHigh School Graduate or GEDAbility to use desktop computer system and hardware, e.g. mouse, keyboardLogical problem solving skills and ability to multi-taskProven oral and written communication skills consistent with North American Business standardsMust have availability to work various shifts influenced by current business needs.Ability to use Windows operating systems and navigate between various windowsAbility to work under pressureContinuously demonstrate a high sense of urgencyMust have a keen sense of attention to detail, taking the initiative.Must be able to pass a Federal Background Check and Drug testingPossess a high level of ProfessionalismProven experience in overcoming unexpected difficulties and using logical problem solving skills.Ability to understand and empathize with customer's issues.Teleperformance is an Equal Opportunity EmployerAssociated topics: call center representative, clerk, coordinator, csr, customer service, customer service associate, customer service specialist, service agent, system support, tsr

Keywords: Teleperformance, Sierra Vista , Customer Service Rep (Call Center) (Sierra Vista,AZ), Hospitality & Tourism , Sierra Vista, Arizona

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