SierraVistaRecruiter
the smart solution for Sierra Vista jobs

Customer Service Rep (Call Center)

Company: Teleperformance
Location: Sierra Vista
Posted on: December 23, 2018

Job Description:

Job SummaryPosition Overview:Customer Service Representative will help support Teleperformance s client campaign. The successful candidate will answer calls from cardholders to respond to a variety of service related inquiries. Candidates may also mitigate business losses by investigating and analyzing Fraud Alerts to identify potential Fraud calls or answer calls from cardholders to validate suspected fraudulent transactions. Provide top quality service to cardholders of the account/program. Attend to customer queries, concerns and issues regarding disputed fraudulent transactions and submits accurate data/reports on Fraud cases. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry. Duties/ResponsibilitiesSpecific Responsibilities May Include:Support a variety of customer service related functions in call center environmentProvide the highest level of customer support when responding to balance inquiries, investigating card declination's, processing card activation's, etc.Act as a team player, interacting with fellow CSR s and contributing to team cohesion. Support the Team Leader in all initiatives aimed at driving individual/team performance and attaining individual/team goals. Participate in team evaluations as scheduled by the Team Leader to identify reasons behind actual performance.Monitor one's own performance against established metrics and ensures attainment of these metrics to affect overall account/program success. Solicit feedback from fellow CSR s and the Team Leader on how to improve current performance.Maintain ownership and accountability for one's performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seek out increased work activities that intend to hone skills competencies and work behaviors and prepares oneself for high abilities.Qualifications:Required Experience, Skills & Competencies:Minimum 2 years of exceptional customer service and interpersonal skills, consistently driving positive customer experiences in a non-scripted environment 2 years of demonstrated multi-tasking skills and attention to detailTime management, analytical, problem solving and decision-making skillsReceptive to and able to appropriately incorporate feedback to continuously improve Understanding of and ability to articulate call center expectations/objectives Strong verbal/written communications skills Proficient in MS Office Applications (i.e. Excel, MS Word, etc...)Ability to type a minimum of 35 WPMPreferred Experience, Skills & Competencies:3+ years of exceptional customer service and interpersonal skills, consistently driving positive customer experiences in a non-scripted environment 1 year previous Call Center experience1 year previous Financial/Bankcard experience Associated topics: call center, call center representative, call center specialist, coordinator, customer service specialist, internship, service agent, support, technical assistant, tsr

Keywords: Teleperformance, Sierra Vista , Customer Service Rep (Call Center), Hospitality & Tourism , Sierra Vista, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Host/Hostess I
Description: Host/Hostess I Under direct supervision of the Venue Manager, Host/Hostess I maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest's needs, providing knowledgeable (more...)
Company: DESERT DIAMOND CASINO
Location: Tucson
Posted on: 01/20/2019

Bilingual Customer Service Representative - GREAT HOURS
Description: Job DescriptionLocation s Tucson AZDetailsExplore Infinitys new Customer Service position that provides up to 3 hours per week with limited work done on the telephone for policy support and processing (more...)
Company: Kemper
Location: Tucson
Posted on: 01/20/2019

Outlet Busser
Description: Location: US-AZ-Tucson of Openings: 1Category: Food and BeveragePosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout Us br br Welcome to one of Arizona's most beloved resorts: The Westin (more...)
Company: Hiring Companies
Location: Tucson
Posted on: 01/20/2019


Kitchen Supervisor - JW Marriott Tucson Starr Pass Resort & Spa - (19000326)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than (more...)
Company: Marriott International, inc.
Location: Tucson
Posted on: 01/20/2019

Dishwasher/Utility - JW Marriott Tucson Starr Pass Resort & Spa (18003684)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Tucson
Posted on: 01/20/2019

Server Attendant-CORE Kitchen & Wine Bar The Ritz-Carlton (18003C6V)
Description: Server Attendant-CORE Kitchen Wine Bar At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with (more...)
Company: Marriott International
Location: Oro Valley
Posted on: 01/20/2019

Supermarket Delivery (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. br Be Independent br Schedule work around your own life. br Have Fun br Spend time shopping, (more...)
Company: Instacart
Location: Tucson
Posted on: 01/20/2019

Specialist, Store Protection
Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
Company: Ross Dress for Less
Location: Tucson
Posted on: 01/20/2019

Pool Attendant - Marriott Hotels Resorts Suites (190005EE)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, inc.
Location: Tucson
Posted on: 01/20/2019

Concierge
Description: OverviewWorking at MBK Senior Living is more than a job-it is an opportunity to enrich the lives of seniors, their families, the professionals that serve them plus be a part of a dynamic and growing team (more...)
Company: MBK Senior Living
Location: Tucson
Posted on: 01/20/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Sierra Vista RSS job feeds