Front Desk/Guest Service Agent
Company: Sunridge Hotel Group
Location: Sierra Vista
Posted on: August 7, 2022
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Job Description:
Job Description Front Desk/Guest Service Agent SUMMARY:
Accommodates guests of the hotel by performing the following
duties. ESSENTIAL FUNCTIONS: Greets, registers, and assigns rooms
to guests Handles confidential information, including guest
records, with a high degree of integrity Promptly and effectively
deals with guest requests and complaints Answers and routes calls
as appropriate; takes guest messages with accuracy Responsible for
cash drawer contents and transactions during shift Maintains
accurate records including cash flows, registration cards,
reservation cards, and property walks Answers inquires pertaining
to hotel services; registration of guests; and travel directions
Assists with sales and marketing efforts as directed by the General
Manager Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log May assist
in replenishing continental breakfast as needed and keeps area
clean Makes sure front desk, lobby and common areas are clean and
organized. Performs laundry functions as directed All other duties
as assigned COMPETENCY: To perform the job successfully, an
individual should demonstrate the following competencies: Problem
Solving - Identifies and resolves problems in a timely manner;
Customer Service - Responds promptly to customer needs; Responds to
requests for service and assistance; Team Work - Contributes to
building a positive team spirit. Diversity - Shows respect and
sensitivity for cultural differences; Promotes a harassment-free
environment. Organizational Support - Follows policies and
procedures including but not limited to, dress code policies
Adaptability - Able to deal with frequent change, delays, or
unexpected events. Attendance/Punctuality - Is consistently at work
and on time. Dependability - Follows instructions, responds to
management direction; Completes tasks on time or notifies
appropriate person with an alternate plan. Initiative - Asks for
and offers help when needed. Planning/Organizing - Prioritizes and
plans work activities; Uses time efficiently. Professionalism -
Treats others with respect and consideration regardless of their
status or position. Quality - Demonstrates accuracy and
thoroughness; Applies feedback to improve performance; Monitors own
work to ensure quality. Quantity - Meets productivity standards;
Completes work in timely manner. Safety and Security - Observes
safety and security procedures; Reports potentially unsafe
conditions; Uses equipment and materials properly. Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Education/Experience: Less than high school diploma; or 1-3 months
related experience and/or training; or equivalent combination of
education and experience. Language Ability: Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before
groups of customers or employees of organization. Math Ability:
Ability to add, subtract, multiply, and divide in all units of
measure. Reasoning Ability: Ability to apply common sense
understanding to carry out instructions furnished in written, oral,
or diagram form. Ability to deal with problems involving several
concrete variables in standardized situations. Computer Skills:
Some computer skills needed. Certificates and Licenses: No
certifications needed Supervisory Responsibilities: This job has no
supervisory responsibilities. Work Environment: The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is
frequently exposed to wet or humid conditions (non-weather); work
near moving mechanical parts; work in high, precarious places and
fumes or airborne particles. The employee is occasionally exposed
to toxic or caustic chemicals; outdoor weather conditions and risk
of electrical shock. The noise level in the work environment is
usually moderate. Physical Demands: The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this Job, the employee is regularly required to talk
or hear; to stand; use hands to finger, handle, or feel and reach
with hands and arms. The employee is frequently required to walk;
climb or balance; stoop, kneel, crouch, or crawl. The employee is
occasionally required to sit and taste or smell. Specific vision
abilities required by this job include Close vision, Distance
vision, and ability to distinguish colors. The employee must
regularly lift and /or move up to 10 pounds and occasionally lift
and/or move up to 50 pounds. Job Posted by ApplicantPro
Keywords: Sunridge Hotel Group, Sierra Vista , Front Desk/Guest Service Agent, Hospitality & Tourism , Sierra Vista, Arizona
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