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Customer Service Representative

Company: Teleperformance
Location: Sierra Vista
Posted on: January 17, 2020

Job Description:

Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions. "We are excited to have you join our Teleperformance family " We look forward to meeting with you soon" About the Company Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 passionate employees. Located in 80 countries with 400 facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Primary Duties, Responsibilities and Requirements --- Responsible for all customer inquiries and questions --- Provide excellent customer service at all times --- Follow up to customer inquiries by taking specific action in a timely manner --- Troubleshoot equipment and system problems --- Problem solve to help customers resolve issues on first call --- Enters data from customers into various software programs --- Appropriately communicate with upset customers to resolve their inquiries --- Thrives as a team player in a fast-paced, high-energy, change-oriented environment --- Participates in additional training courses when needed --- Performs other related duties and assignments as required and as assigned by supervisor or manager --- Exercise retention efforts when appropriate --- Identify customers who are comparison-shopping and inquiring about contract terms - assisting the Customer with the correct price plan Qualifications --- 6 months Call Center experience preferred --- Must be 18 years old --- Type 25 wpm --- High School Graduate or GED --- Ability to use desktop computer system and hardware, e.g. mouse, keyboard --- Logical problem solving skills and ability to multi-task --- Proven oral and written communication skills consistent with North American Business standards --- Must have availability to work various shifts influenced by current business needs. --- Ability to use Windows operating systems and navigate between various windows --- Ability to work under pressure --- Continuously demonstrate a high sense of urgency --- Must have a keen sense of attention to detail, taking the initiative. --- Must be able to pass a Federal Background Check and Drug testing --- Possess a high level of Professionalism --- Proven experience in overcoming unexpected difficulties and using logical problem solving skills. --- Ability to understand and empathize with customer's issues. Teleperformance is an Equal Opportunity Employer To apply, please email your resume to [Click Here to Email Your Resum--] or text TPUSA to 97211 to apply. Teleperformance is located at 4251 Enterprise Wy Sierra Vista, AZ 85635 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Teleperformance, Sierra Vista , Customer Service Representative, Hospitality & Tourism , Sierra Vista, Arizona

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