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Asset & Configuration Manager-Sierra Vista, AZ-1341 - Sierra Vis with Security Clearance

Company: DirectViz, LLC
Location: Sierra Vista
Posted on: July 31, 2019

Job Description:

DirectViz Solutions, LLC. is a high-level, strategic consulting services firm that meets mission needs for government clients. We are looking to hire a full-time Service Asset & Configuration Process Manager. The work location will be primarily at Fort Huachuca, Sierra Vista, AZ. This position requires an active Secret/SSBI or Top Secret clearance. The Service Asset & Configuration Process Manager, supports the appointed organizational process owner for the delivery and measurement of the SACM service management process. The process manager is accountable to the organization for stewardship of fixed assets of the organization that are under the control of IT (CIs); as well as for the development, maintenance, and improvements of process activities to ensure the achievement of agreed upon service levels in alignment with established policy and key performance indicators (KPIs). Responsibilities include:
Establishes, documents, and refines the processes and procedures required to ensure quality service delivery
Develops metrics and reporting methodologies to measure process performance and improvement
Define and agree the service assets that will be treated as configuration items (CIs)
Ensure that configuration data is available when and where it is needed to support other service management processes
Planning and managing support for SACM tools and related procedures
Works directly with ITIL process analysts to in the gathering, interpretation, trending, and reporting of process related data
Planning and managing support for SACM tools and processes
Works directly with the ITIL process expert to ensure process improvement initiatives align with best practice guidance within the ITIL service lifecycle
Cooperates with other ITIL process managers to ensure inter-process activities are well maintained and transition smoothly across the ITIL service lifecycle
Ensure the organization is sufficiently trained to conduct SACM service management activities
Prepares and presents to organizational leadership a monthly overview of process related metrics and activities MINIMUM REQUIREMENTS
HS +5 or AA/AS +3 or BA/BS + 1 year of IT/ Help Desk
IAT II (Security+CE or equivalent) certification at hire
ITIL Foundation certification required w/in 90 days of hire
ITIL Intermediate required w/in 6 months of hire
Experience working in a dynamic military environment
Excellent communication and presentation skills, both written and verbal
Excellent PC skills utilizing the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, Project
Secret clearance or ability to obtain interim PREFERRED QUALIFICATIONSPrevious configuration management/CMDB experience
ITIL Practitioner certification
Previous experience with an IT Service Management tool (e.g. BMC Remedy, ServiceNow) DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

Keywords: DirectViz, LLC, Sierra Vista , Asset & Configuration Manager-Sierra Vista, AZ-1341 - Sierra Vis with Security Clearance, Executive , Sierra Vista, Arizona

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