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Operations Manager

Company: TekSynap
Location: Sierra Vista
Posted on: November 16, 2022

Job Description:


  • Oversee all operational aspects of a project/task order, leading a team on large projects or a significant segment of large and complex projects.
  • Lead and manages the daily operations of all technical services under contract for this Business Unit.
  • Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project.
  • Guide and direct performance of contract personnel to ensure timely delivery to customers removing any obstacles to superior performance.
  • Understand and enable employees to provide the services required in their Performance Work Statement (PWS) in accordance with any service level agreements and our Proposal.
  • Foster an environment of collaborative communication with all internal resources and external partners.
  • Supervise staff operations and coordinate resolutions for operations-related problems.
  • Serve as a Project or Task Order Manager for programs without a dedicated PM/TOM
  • Support Project and/or Task Order Managers reporting to the Operations Manager.
  • Resolve, or direct to the appropriate leadership, issues escalated by employees or customers, whether they be technical, schedule, HR, etc.
  • Assess project performance and recommend improvements
  • Direct operational staff and review work products for completeness and adherence to customer requirements.
  • Review and track all CDRL deliverables from this Business Unit.
  • Manages and maintains contractor interface with customer's COR, Stakeholders, and IT leadership
  • Consults with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations
  • Monitors the performance of each task area and manages all problems and accomplishments
  • Serves as technical authority for specific tasks and participates in problem solving activities such as meetings, working group sessions, research, communications, etc.
  • Establishes and maintains technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks.
  • Works cooperatively and closely with Program Management Office (PMO) staff including, but not limited to: Resource Manager, Project Coordinator, Office Coordinator, etc.
  • Reviews invoices prior to submission with Project Coordinator, applicable Project or Task Order Manager, and Billing Dept.
  • Reviews and approved weekly timesheets for assigned employees and/or subcontractors.
  • Participate in interviews of candidates for job openings within this Business Unit
  • Seeks to grow the organization through Organic (expanding contracts already held) and External (leveraging existing work into new contracts/customers) means.
  • Supports development of Proposals including, but not limited to: Solution Development, Basis of Estimates, Staffing, Work Breakdown Structures, Org Chart, Pricing, and color team reviews.REQUIRED QUALIFICATIONS
  • 9 years of experience supporting government and military agencies
  • 7 years of progressive leadership -within Defense Contracting providing a focus on managing IT projects overseeing cyber security, operations, and/or IT infrastructure
  • Excellent communications skills, verbal and written
  • Secret Clearance
  • Bachelors Degree in Information Technology, Business or related field
  • Active United States Passport
  • Willingness and ability to travel via plan to CONUS and OCONUS locations (travel less than 12% expected)
  • PMP Certification desiredWe are seeking an Operations Manager to join our team supporting our PMO in Sierra Vista, AZ. -TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. -We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . -Apply now to explore jobs with us! - -The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found .COMPETENCIES
  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer ServiceWORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
    • Location: Sierra Vista, AZ
    • Type of environment: Office with some telework
    • Noise level: Medium - High
    • Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
    • Amount of Travel: At least 10%PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -WORK AUTHORIZATION/SECURITY CLEARANCEUS CitizenSecret Clearance -OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. -EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. -TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact - -for assistance.

Keywords: TekSynap, Sierra Vista , Operations Manager, Executive , Sierra Vista, Arizona

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