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Help Desk Manager

Company: Arrowpoint Corporation
Location: Sierra Vista
Posted on: September 4, 2020

Job Description:

Job Description: divlink href= rel= stylesheet type= text/css link href= rel= stylesheet type= text/css div class= fr-view divpPOSITION SUMMARY: We are looking for an experienced Help Desk Coordinator to lead help desk efforts in support of our customer located at Fort Huachuca, Arizona. This position will be responsible for leading a team of help desk technicians and ensuring successful operations of the Help Desk./ppESSENTIAL FUNCTIONS OF THE POSITION: /ppResponsible for ensuring the processes through which problems are controlled/ppIncludes problem recognition, research, isolation, resolution and follow-up steps. /ppRequires experience and understanding of MIS environment. Is able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor. /ppTypically involves use of problem management database and help desk system. /ppMay provide guidance/training for less experienced personnel./ppWritten and verbal communication skill, to include presentation development to senior ranking government officials. /ppDESIRED SKILLS:/pulliProven experience as a Help Desk Manager/liliBachelor#39;s degree, plus a minimum of 7 years experience with IT Help desk operations in a DoD environment/liliExcellent knowledge of MS Office/liliOutstanding leadership and organizational skills/liliExcellent communication skills with all levels of personnel./liliExcellent problem-solving ability/liliUS Citizenship is required and must possess credentials to gain access to the client site and computer systems. /li/ulpbr/ppPHYSICAL DEMANDS AND WORK ENVIRONMENT:/p/divul type= disc liUsual office working conditions./liliRequired to sit for long periods of time./liliSome light physical effort required./liliClear communications both in oral and written form./liliReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position./li/ulpWORK LOCATION: Fort Huachuca, AZ/ppTRAVEL: None anticipated./p/div/divimg src=

Keywords: Arrowpoint Corporation, Sierra Vista , Help Desk Manager, Executive , Sierra Vista, Arizona

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