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Help Desk Manager

Company: Arrowpoint Corporation
Location: Sierra Vista
Posted on: August 29, 2020

Job Description:

POSITION SUMMARY: We are looking for an experienced Help Desk Coordinator to lead help desk efforts in support of our customer located at Fort Huachuca, Arizona. This position will be responsible for leading a team of help desk technicians and ensuring successful operations of the Help Desk.ESSENTIAL FUNCTIONS OF THE POSITION: Responsible for ensuring the processes through which problems are controlledIncludes problem recognition, research, isolation, resolution and follow-up steps. Requires experience and understanding of MIS environment. Is able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor. Typically involves use of problem management database and help desk system. May provide guidance/training for less experienced personnel.Written and verbal communication skill, to include presentation development to senior ranking government officials. DESIRED SKILLS:

  • Proven experience as a Help Desk Manager
  • Bachelor's degree, plus a minimum of 7 years experience with IT Help desk operations in a DoD environment
  • Excellent knowledge of MS Office
  • Outstanding leadership and organizational skills
  • Excellent communication skills with all levels of personnel.
  • Excellent problem-solving ability
  • US Citizenship is required and must possess credentials to gain access to the client site and computer systems.
    PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Usual office working conditions.
  • Required to sit for long periods of time.
  • Some light physical effort required.
  • Clear communications both in oral and written form.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.WORK LOCATION: Fort Huachuca, AZTRAVEL: None anticipated. PI122912721

Keywords: Arrowpoint Corporation, Sierra Vista , Help Desk Manager, Executive , Sierra Vista, Arizona

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