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Technical Writer/Trainer
Sierra Vista, AZ, USAFull-Time

Company: Sentrillion
Location: Sierra Vista
Posted on: January 27, 2019

Job Description:

Sentrillion is currently seeking a talented Technical Writer/Trainer to provide support in Sierra Vista, AZ. Approximately 40 hours per week. The Technical Writer/Trainer will support a contract with the US Customs and Border Protection Agency by providing top notch services in the following areas:

Train both Sentrillion employees and customers on technical aspects of deployed systems, including but not limited to the installation, operation, and maintenance of systems, components, and associated technologies. Assists in production and publication of manuals, documents, and training aids. Provide telephonic technical assistance to customers and Sentrillion field personnel.

Specific duties include the following:

* Create, update, maintain, publish, and distribute technical/training documents including manuals, lesson plans, and training aids

* Plan and conduct training sessions for customers and employees

* Perform telephonic customer assistance/on access, navigation, and operational procedures for deployed systems and for Online Training Center (OTC) as well as on-site troubleshooting and logistical support as required.

* Perform other duties as assigned.



EXPERIENCE/QUALIFICATIONS

* High school diploma, or equivalent, required. Associates Degree in Information Technology or related field preferred.

* 3 or more years of direct experience in technical writing/ training

* Knowledge and experience with accuracy of content of technical documentation.

* Knowledge of electronic equipment, and computer hardware and software, including applications and programming.

* Knowledge of data networks, digital video cameras and recorders, security surveillance, and basic electronics fundamentals

See the full job description for more information and required qualifications

Sentrillion is an EEO Employer/Protected/Disabled

Keywords: Sentrillion, Sierra Vista , Technical Writer/Trainer
Sierra Vista, AZ, USAFull-Time, Engineering , Sierra Vista, Arizona

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