Experienced Service Advisor
Company: Oro Ford
Location: Tucson
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Job Summary Oro Ford is seeking
an experienced, customer service focused Service Advisor who can
provide our guests with knowledgeable and enthusiastic service to
ensure long-term customer loyalty. 3 year experience preferred.
High guaranteed salary. Compensation & Benefits This is a
full-time, staff position offering a salary of $50000 to $90000 per
year, paid bi-weekly with comprehensive benefits including medical,
vision, dental, 401k, long-term and short-term disability, employee
assistance program (EAP), life insurance, and vacation time.
Responsibilities • Greet guests in a friendly and efficient manner
• Accurately assess customer’s needs and provide solutions to meet
their expectations • Serve as the customer advocate within the
department • Provide guests with accurate information regarding
service plans, services and parts • Process all incoming service
calls, write up ticket requests, and make follow-up arrangements •
Work closely with technicians to ensure quality repairs are
completed in a timely manner • Maintain a close relationship with
guests for future and repeat business • Handle customer concerns
promptly and respectfully • Update guests regarding status of their
repair throughout the process • Resolve customer complaints quickly
and appropriately • Maintain clean and orderly documents, files,
workstation, and other areas in accordance with company standards
Requirements • High school diploma or equivalent • 2 years’
experience as a Service Advisor • Previous experience working in an
automotive dealership repair facility a must • Detailed knowledge
of automotive repair theory, terminology, and procedures • Proven
customer service/relations experience • Excellent communication and
troubleshooting skills • Ability to prioritize and manage multiple
tasks and meet deadlines • Self-motivated and able to work
independently and as part of a team EEOC Statement Oro Ford is an
equal opportunity employer and does not discriminate on the basis
of race, color, national origin, religion, gender, age, veteran
status, political affiliation, sexual orientation, marital status,
or disability (in compliance with the Americans with Disabilities
Act) with respect to employment opportunities.
Keywords: Oro Ford, Sierra Vista , Experienced Service Advisor, Customer Service & Call Center , Tucson, Arizona
