Bilingual Collection
Company: teleperformance
Location: Sierra Vista
Posted on: February 25, 2021
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Job Description:
Job DescriptionOverview: Why You'll Choose Us Teleperformance is
a strategic partner to the world's leading companies, bringing
solutions and enhancing customer experience during each
interaction. We are the largest interaction expert team in the
market: multicultural, highly skilled, and deeply knowledgeable,
with a wide range of integrated omnichannel solutions, technology,
and the highest security standards. For us, each interaction needs
to be treated as unique. Benefits of working with TP include * Paid
Training $12.50 * Competitive Wages $12.50 * monthly Bonuses * Full
Benefits (Medical, Dental, Vision, 401k and more) * Employee
wellness and engagement programs * A fun, casual work environment
on site or virtual Your Impact Our call center representatives are
a very important part of our family. You will be the eyes and ears
for our team, fielding customer inquiries and finding innovative
ways to respond. Working in a collaborative and engaging
environment, you will have the chance to interact with people from
all walks of life and no two days will be the same. As you continue
to grow and challenge yourself, you will discover your potential
can take you anywhere you want to go. Responsibilities: * Handle
and carefully respond to all customer inquiries by building
excellent rapport & confidence, identifying their needs, and taking
strategic action in a timely manner * Provide excellent customer
service through active listening on every interaction *
Troubleshoot and resolve customer issues through the use of desktop
applications * Work with confidential customer information and
treat it sensitively * Aim to resolve issues on the first call by
being proactive and demonstrating advanced product knowledge
Qualifications: What We're Looking for * Logical problem-solving
skills * Availability to work various shifts * Ability to use
Windows operating systems * Ability to type 25 wpm * Over 18 years
of age * High School Graduate or GED * Predictable and reliable
attendance What We Prefer * 6 -12 month customer service experience
preferred * Consistent work history * Proven oral & written
communication skills * Some Technical background Being One of Our
People It is our mission to always provide an environment for our
employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always. Teleperformance is
an Equal Opportunity Employer
Keywords: teleperformance, Sierra Vista , Bilingual Collection, Accounting, Auditing , Sierra Vista, Arizona
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